Refund policy

At [Your Store Name], we want you to feel as good about your purchase as we do about making it. If something isn’t right, we’ll fix it—quickly and without hassle. This policy is designed in line with the Consumer Protection (E-Commerce) Rules, 2020, and your statutory rights.

1. Return Eligibility Criteria

You can request a return if:

The item is unused, unwashed, and in its original condition with all tags, labels, and packaging intact.
The item is in a resalable state—no stains, damage, or strong odours.
You have the original receipt, order confirmation email, or invoice (digital proof is fine).
The return request is raised within the eligible timeframe (see Section 2).

Items that don’t meet these criteria may not be accepted, and the return may be sent back to you.

2. Return Timeframe

Standard Returns: You have [X DAYS] from the date of delivery to initiate a return for a refund or exchange.
Defective / Damaged / Wrong Items: Please raise the issue within [Y HOURS/DAYS, e.g., 48 HOURS] of receiving the order so we can resolve it fastest.

Don’t worry—if something genuinely goes wrong, we’ll always find a fair solution.

3. Damaged, Defective, or Wrong Products

We check every item before packing, but if an item reaches you damaged, defective, or completely different from what you ordered, we’ve got you covered:

Immediate Action: Contact us at [EMAIL ADDRESS] within [Y HOURS/DAYS], attaching clear photos of the product and the outer packaging.
Resolution Options: We’ll arrange a free replacement, or if a replacement isn’t available, a full refund (including any shipping charges you paid).
Return Shipping: We’ll schedule a reverse pickup at no cost to you, or reimburse your courier charges if you’re in a non-serviceable area.

We take full responsibility for our errors. No arguments, no stress.

4. How to Initiate a Return

It’s straightforward:

Log in to your account and go to “My Orders”, or email us at [EMAIL ADDRESS] with your order number and reason for return.
Our team will confirm the request and, where applicable, share a return authorisation code and pickup details.
Pack the item securely with all original accessories and a copy of the invoice.
Hand it over to the pickup agent or ship it yourself (if self-ship is requested). Keep the tracking number safe.

Once the package reaches our warehouse, we’ll inspect it and update you on the next step within [Z BUSINESS DAYS].

5. Return Shipping Costs

Reason for Return	Who Pays Return Shipping?
Defective / Damaged / Wrong item	We cover it entirely
Size / Fit / No longer needed	Customer bears the cost (flat fee of ₹[F] deducted from refund, or you can ship it yourself)
Received wrong product due to our mistake	We cover it

If we’ve arranged a free reverse pickup and you choose to self-ship instead, we’ll reimburse the shipping amount up to ₹[MAX AMOUNT] upon receiving the courier receipt.

6. Refund Process & Timing

Once your returned item passes our quality check, we’ll process your refund.

Refund Mode: Refunds go back to the original payment method (credit/debit card, UPI, net banking, wallet). For Cash on Delivery orders, we’ll ask for your bank account details via a secure link and transfer the amount via NEFT/IMPS.
Processing Time:
- Refund initiated within [REFUND PROCESSING TIME, e.g., 5-7 business days] after approval.
- The credit appearing on your bank/card statement may take an additional 2–7 business days, depending on your bank.
Store Credit Option: If you prefer, we can issue store credit instantly for a faster exchange or future purchase.

You’ll receive an email confirmation as soon as the refund is processed.

7. Exchanges

We offer size, colour, or product exchanges in case of sizing issues or simply a change of heart.

Raise an exchange request within [X DAYS] of delivery.
If the replacement item is of the same or lower value, no additional payment is needed; if higher, you just pay the difference.
Exchanges are subject to stock availability. If the requested item is out of stock, we’ll automatically issue a refund instead.
Shipping charges for the replacement are on us in case of wrong/defective items. For personal preference exchanges, a flat ₹[F] may apply.

We want you to end up with something you genuinely love.

8. Non-Returnable Items

Some products can’t be returned for hygiene, safety, or customisation reasons. These include (but aren’t limited to):

Intimate apparel (innerwear, swimwear, shapewear) if the original packaging has been opened
Perishable goods (food, flowers, etc.)
Personalised or custom-made items
Earrings and other body jewellery for hygiene reasons
Opened/used cosmetics, skincare, and grooming tools
Gift cards and downloadable software

We’ll always mark such products clearly on the product page. If you’re unsure, just ask us before ordering.

9. Cancellations

You can cancel an order anytime before it’s shipped. Once shipped, the return policy applies. For prepaid orders, the refund for cancelled unshipped orders is processed immediately.

10. A Promise to You

We measure our success by how happy our customers are. If you ever feel our policy doesn’t do justice to your situation, write to us at [EMAIL ADDRESS]. We’ll review every case with empathy and find a middle ground—because that’s what fair stores do.

Still have questions? We’re a message away: