Terms of service

Welcome to [Your Store Name] (“we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website [www.yourstore.in] and the purchase of products from us. By visiting our site or placing an order, you agree to these Terms, along with our Privacy Policy. If you do not agree, please do not use our site.

These Terms form a legally binding contract between you and [Your Store Name] (a company registered under the laws of India, with its registered office at [Your Full Address]). They are in compliance with the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.

1. Account Terms

1.1 Registration: To make a purchase, you may create an account or check out as a guest. You must be at least 18 years old and capable of entering into a contract under the Indian Contract Act, 1872.

1.2 Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at [support@yourstore.in] of any unauthorised use.

1.3 Accurate Information: You agree to provide true, accurate, and complete information. Using false identities or impersonating others is strictly prohibited.

1.4 Account Suspension/Termination: We reserve the right to suspend or terminate your account at our sole discretion, without prior notice, if we believe you have violated these Terms, engaged in fraudulent activity, or misused the platform.

2. Product Descriptions

2.1 Accuracy: We make every effort to display product colours, images, sizes, and descriptions accurately. However, due to monitor settings and photographic lighting, slight variations may occur. Product descriptions are for general information and do not constitute a warranty.

2.2 Availability: All products are subject to availability. We may limit quantities, discontinue items, or refuse service to anyone at any time.

2.3 Pricing Errors: Despite our best efforts, occasional pricing or typographical errors may occur. If we discover an error in the price of any product you’ve ordered, we will inform you as soon as possible and give you the option to reconfirm at the correct price or cancel. If we can’t reach you, the order will be treated as cancelled.

3. Pricing & Payment

3.1 Currency & Taxes: All prices are displayed in Indian Rupees (INR) and include/exclude Goods and Services Tax (GST) as indicated on the product page. Any additional taxes, duties, or shipping charges are clearly shown at checkout before you place the order.

3.2 Payment Methods: We accept [List Payment Methods – e.g., credit/debit cards, UPI, net banking, wallets, cash on delivery]. Payments are processed by secure, PCI-DSS compliant third-party gateways. We do not store your full card details.

3.3 Payment Security: You confirm that the payment instrument you use is legally yours. In case of chargebacks or payment disputes, we reserve the right to cancel the order and take legal action if necessary.

4. Order Acceptance

4.1 Formation of Contract: When you place an order, you receive an automatic email acknowledging receipt. This is not an acceptance of your order. A binding contract is formed only when we dispatch the product and send a shipping confirmation email.

4.2 Right to Cancel Orders: We may refuse or cancel any order for reasons including but not limited to:

  • Product unavailability or discontinuation

  • Pricing or description errors

  • Suspected fraudulent or unauthorised transactions

  • Failure to meet delivery area feasibility

If we cancel after payment has been made, a full refund will be issued to the original payment method within a reasonable timeframe, not exceeding the limits prescribed under applicable law.

4.3 Customer Cancellation: You may cancel an order before it is dispatched by visiting your account or contacting us. Once an order is “In Transit”, it cannot be cancelled; you may then use our return process upon delivery.

5. Shipping & Delivery

5.1 Delivery Areas: We currently ship to addresses across India. Some pin codes may be unserviceable; we will notify you during checkout or soon after order placement.

5.2 Timelines: Estimated delivery timelines (e.g., 3-7 business days) are provided at checkout and in your order confirmation. These are estimates only and not guaranteed. We are not liable for delays caused by courier partners, weather, strikes, or force majeure events.

5.3 Risk of Loss: Title and risk of loss pass to you upon delivery to the carrier. However, we shall assist in case of lost or damaged shipments as per our Returns & Refunds section.

5.4 Contact & Access: It is your responsibility to provide accurate shipping details and to be available to receive the delivery. Additional charges may apply for re-delivery attempts caused by your unavailability or incorrect address.

6. Returns, Refunds & Replacement

6.1 Our Policy: We want you to love your purchase. Our detailed Returns & Refunds Policy is available at [Link to Returns Policy]. Here’s a summary of your rights:

  • Return Window: You may return most new, unopened, and unused items within [X] days of delivery for a refund or exchange.

  • Defective/Damaged/Wrong Items: If you receive a product that is defective, damaged, or not what you ordered, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund, including return shipping charges.

  • Change of Mind Returns: Certain products (e.g., intimate apparel, perishables, personalised items) are not eligible for return if hygiene or customisation is compromised. Please check the specific product page.

6.2 Refund Process: Refunds are processed within [X] business days of receiving and inspecting the returned product. Refunds will be issued to the original payment method or as store credit, per your choice where applicable.

6.3 Statutory Rights: These terms do not affect your statutory rights under the Consumer Protection Act, 2019. In case of a dispute, you may approach the consumer forum.

7. Prohibited Uses

You agree not to use our site or services for any unlawful or prohibited purpose, including:

  • Violating any Indian laws, rules, or regulations

  • Infringing upon our or any third party’s intellectual property rights

  • Submitting false, defamatory, harassing, or obscene content

  • Interfering with the security of the website (e.g., hacking, introducing viruses, scraping)

  • Using the site for any fraudulent transaction or reselling our products without explicit permission

  • Misusing discount codes, referral programs, or engaging in any form of abuse of promotional offers

We reserve the right to terminate your access and report any illegal activity to appropriate law enforcement authorities.

8. Intellectual Property

All content on this website—including text, graphics, logos, images, product photographs, and software—is the property of [Your Store Name] or its licensors and is protected by Indian copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written consent.

9. Limitation of Liability

9.1 No Consequential Damages: To the fullest extent permitted by Indian law, [Your Store Name]and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages (including loss of profit, data, or goodwill) arising out of your use of our site or products, even if advised of the possibility.

9.2 Cap on Liability: Our total liability to you for any claim arising from an order shall not exceed the amount you paid for that specific product. For services, the liability is capped at the fees paid in the preceding twelve months.

9.3 No Guarantee of Uninterrupted Service: We strive to keep the site up and running, but we do not warrant that our website will be available, secure, or error-free at all times. We may suspend services for maintenance or technical reasons.

9.4 Force Majeure: We are not liable for any failure or delay in performance due to events beyond our reasonable control, including acts of God, war, riots, epidemics, government actions, power outages, or transport strikes.

10. Indemnification

You agree to indemnify and hold harmless [Your Store Name], its officers, and employees from any claim, demand, or damage (including legal fees) made by any third party due to or arising out of your breach of these Terms or your violation of any law or rights of a third party.

11. Governing Law & Dispute Resolution

11.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in [Your City, State].

11.2 Amicable Resolution: Before initiating formal legal proceedings, we encourage you to contact our Grievance Officer (details below). We will attempt to resolve the dispute amicably within [30] days.

11.3 Arbitration (Optional): At our sole discretion, we may refer the dispute to arbitration by a sole arbitrator mutually appointed, in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be [Your City]. The language will be English.

12. Communications

By placing an order, you consent to receive electronic communications from us regarding your order, account, and promotional offers (where you’ve opted in). You can opt out of marketing communications anytime by clicking the “unsubscribe” link.

13. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our practices or legal obligations. When we do, we’ll update the “Last updated” date and notify you prominently (email or website banner) for significant changes. Your continued use after the effective date constitutes acceptance of the new Terms.